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Covid-19

HEALTH CARE PROTOCOLS - ANEMOMYLOS RESIDENCE

Beloved Guests

In the context of compliance with the latest regulations but also in the context of the responsibility that we show throughout the years of our operation as a hotel, we have drawn up a comprehensive action plan of our residence, according to which we will start working on June 15th, 2020, in order to prevent transmission and dispersion of sars-cov-2 and case handling so as to ensure the safest operation of our hotel and the best possible service to our guests.

General rules for guests and staff

  • Appointment of a health care coordinator for the property and emergency physician.
  • Anemomylos Residence, in cooperation with a local private doctor's office, appoints as health care coordinator Themistoklis Karpodinis, the manager of Anemomylos Residence. Together, the following health care protocol has been created.
  • Every member of the staff must strictly adhere to the basic protective measures against COVID-19, that are recommended by the World Health Organization (WHO) and Greece’s public health organization – EODY. Abiding with health sanitation, physical distancing by guests and staff as well, avoiding touching faces and in general personal and respiratory hygiene is required by all.
  • Our staff will abide by the required measures of personal hygiene, like protective gloves and mask or frontispiece , during their presence in shared spaces and rooms.
  • It is recommended to the staff to remain at home and require medical assistance should they present any symptoms that are related to COVID-19, while at the same time alerting the property's health care coordinator.
  • The guest must follow and respect the property's health care policy, follow all personal protection measures while being in shared spaces of the hotel but also while not being on the grounds of En Milo. The property maintains every right to cease any guests' stay, should it be discovered that the guest does not abide by the following rules.

Hotel Logbook

For public health protection actions, Anemomylos Residence will keep an updated log of all staff members and all guests that have stayed in the hotel - name, nationality, arrival and departure dates, contact information (address, phone number, e-mail) - in order to reach out to close contacts of any COVID-19 case, that might be later discovered.

Attention will be given to the General Data Protection Regulation and that all guests will be informed about the hotel log book for public health protection purposes.
Reception / Lobby Area
For the staff's and the guests' health protection purposes, check-ins will take place in the open area out of the reception and lobby using POS devices. In Anemomylos Residence, it is architecturally possible to check in at the open area without being crowded and of course while maintaining the necessary distances of at least 2m.

Check-out will also take place in the open area out of the reception and lobby. The final bill and receipts will be emailed to the guests' email address directly during payout.

The communication with Reception will not be taking place with the physical presence of customers and staff but through via e-mail, Whats app, Viber, Facebook Messenger.

Mandatory extension of duration of check-out and check-in times between stays (check out by 11am and check in from 3pm) so that rooms can be thoroughly cleaned and disinfected and aired out through natural ventilation

When requested, staff should be able to: a) inform guests on the hotel’s rules and the new measures taken to address incidents, b) provide useful information to health care providers regarding the locations of public and private hospitals, Covid-19 reference hospitals and pharmacies in the area and c) provide personal protective equipment (masks, gloves) when requested.
Bar
The bar this year serves only soft drinks, coffee and drinks, which customers are kindly requested to order in the outdoor area of the bar / reception, observing the required safety distances.
Non-hotel guests are prohibited from entering the hotel.
Laundry Services

  • Bed linen and towels are washed by Spick & Span S.A. Professional Laundry Services. At the request of visitors, the necessary hygiene certificates are available.

Breakfast- Room service

  • Breakfast is served in the breakfast room and is served exclusively by our staff. It is strictly forbidden at guests to have physical contact with anything on the buffet.
  • By checking in, visitors are informed about the breakfast menu from which they choose what they want throughout their stay. If they want a change during the stay, they inform the reception.
  • In order to avoid overcrowding in the breakfast room, a strict order of priority will be observed and the capacity will not exceed the allowable limit.
  • Breakfast can be available in the guests’ room with Room service without extra charge
Non-hotel guests are prohibited from entering the pool


Transfer Service

  • For vehicles up to 5 seats, the driver is allowed to transfer only 1 passenger. A second passenger is allowed only if the first passenger needs assistance.
  • For vehicles up to 6 or 7 seats, the driver is allowed to transfer 2 passengers.
  • For vehicles up to 8 or 9 seats, the driver is allowed to transfer 3 passengers.
  • Passenger limits may be exceeded, only if the guests are parents with minors.
  • Mandatory use of a non-surgical masks by passengers and drivers.
  • Drivers must avoid handshakes.
  • Drivers must ensure that the vehicle is naturally ventilated.
  • Drivers of club cars must wear masks and gloves. The vehicles must be disinfected after each use.

Kindest regards
Themistoklis Karpodinis
Owner of Anemomylos Residence

Cleaning, disinfection, housekeeping
  1.  Sanitation services after the checkout of the guests

    • Fabric surfaces (bed, curtains, pillows) will be cleaned with a steam appliance.
    • Usage of disinfectant for the cleaning of the WC, shower, and kitchen.
    • Total disinfection of the room with odorless disinfectant sprayer in all the surfaces of the room.
    • Total disinfection of all common multi-purpose items such as plasticized instruction leaflets, kettles, coffee packaging, tea, etc.
    • Floor Disinfection with chlorine inside and outside of the room.
    • All exterior seats and tables will be disinfected after a guest leaves and before used by another guest.
    • Disinfection of the air condition filters
    • Meticulous cleaning and very good room ventilation will take place between stays of guests.

  2. Sanitation services during the stay of the guests

    For the protection of the staff we limit the contact of the employees with the guests. The daily cleaning of the room will be limited to the disinfection of the WC and the cleanliness of the space and the staff will not come in daily contact with the guests’ bed linen and towels, which will be changed upon the request of the client.
      More specifically:
    • Garbage collection and disposal.
    • Disinfection of the WC and the floor.
    • There is ability of intermediate change of towels upon the request of guests.